Challenge:

A leading healthcare provider in the United States was struggling with its outdated and cumbersome patient portal, which was hindering its ability to provide timely and efficient care to its patients. The provider needed a new online platform that would allow patients to easily schedule appointments, access medical records, and communicate with their healthcare providers.

Solution:

Scadea partnered with the healthcare provider to design and develop a new patient portal using the Magento platform. The new portal was designed with a user-friendly interface that made it easy for patients to navigate and access the information they needed. Features included appointment scheduling, prescription refill requests, and secure messaging with healthcare providers. Scadea also implemented a custom search function that allowed patients to quickly find the information they needed.

Results:

The new patient portal designed by Scadea has greatly improved the patient experience for the healthcare provider. Patients are now able to schedule appointments and access their medical records with ease, reducing the administrative burden on the provider’s staff. The custom search function has also helped patients find the information they need quickly, reducing the need for phone calls and emails. Overall, the new patient portal has improved patient satisfaction and streamlined operations for the healthcare provider.